Hybrid Business Support Analyst – Dynamics 365 F&O

at Agrofel

• Job title: Business Support Analyst – Dynamics 365 F&O
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Azure, ERP, SQL
• Location requirements: Hybrid, Porto Alegre, Brazil

About the role

• Support Analyst for Dynamics365 F&O managing internal client requests and analyzing incidents. Responsible for maintaining CRM solutions and supporting development activities.

Responsibilities

• Business Support Analyst - Dynamics 365 F&O
• Provide support to internal clients and handle internal support tickets.
• Serve as the interface with internal clients, managing various business-related requests.
• Analyze incidents, identify root causes, and propose corrective and preventive solutions;
• Responsible for structuring and maintaining CRM solutions.
• Act as a liaison and provide access to information for internal clients, aiming to reduce business impact and support improvement actions.
• Provide support to activities carried out by the development team.

Requirements

• Basic knowledge of Power Platform (Power Automate, Power Apps, Power BI);
• Basic knowledge of API integrations and Azure;
• Basic knowledge of SQL, CRM, and ERP;
• Ability to translate business requirements into functional and technical solutions;
• Good communication and analytical skills.

Benefits

• Meal or food allowance
• Unimed health insurance plan
• Dental plan
• Life insurance
• Annual profit-sharing (PLR).