Leave of Absence Analyst supporting internal and external partners on leave processes. Coordinating accommodations under applicable laws and ensuring compliance with state leave laws.
About the role
- Business Applications Analyst responsible for SaaS application support and process enhancement at CloudFactory. Collaborating with teams to improve efficiency and drive innovations.
Responsibilities
- Develop a working knowledge of business processes across key functions and how they are supported by SaaS applications.
- Assist in mapping, analyzing, and documenting workflows, identifying pain points and opportunities for optimization.
- Contribute to process enhancements that improve usability, efficiency, and system alignment with business objectives.
- Support the configuration and operational management of core SaaS applications such as Salesforce, NetSuite, BambooHR, and Zendesk.
- Apply system best practices to ensure accurate setup, data integrity, and user experience.
- Assist in troubleshooting user issues, escalating where appropriate, and ensuring timely resolution through collaboration with vendors or internal teams.
- Contribute to the design and implementation of low-code/no-code automation using tools such as Zapier, Make, or native platform features.
- Support development of simple integrations and workflows using APIs and basic scripting languages (e.g., JavaScript, Python, PowerShell) under senior guidance.
- Assist in testing and monitoring automated processes to ensure reliability and effectiveness.
- Extract, clean, and manipulate data from SaaS platforms to support reporting and business insights.
- Build and maintain reports or dashboards that inform key stakeholders on system usage, performance, and process metrics.
- Participate in cross-departmental meetings to understand business requirements and support delivery of solutions.
- Translate business feedback into actionable system or process improvements.
- Collaborate with internal stakeholders and vendors to ensure solution alignment and user adoption.
- Maintain accurate documentation for application configurations, workflows, SOPs, and support processes.
- Contribute to internal knowledge bases to promote effective self-service and enablement across teams.
- Stay informed on emerging SaaS tools, integration approaches, and automation practices relevant to business applications.
- Actively participate in training, mentoring, and on-the-job learning opportunities to strengthen technical and business acumen.
Requirements
- Bachelor’s degree in Information Systems, Computer Science, Business, or a related field—or equivalent practical experience.
- 2 - 3 years of experience in business systems, IT support, operations, or technology-driven roles.
- Exposure to SaaS platforms, automation tools, APIs, or data analysis through professional work or academic projects.
- Foundational knowledge of enterprise-grade SaaS platforms (e.g., ERP, CRM, HRIS, Helpdesk).
- Exposure to APIs and automation concepts, including guided experience with basic system integrations.
- Experience with spreadsheets and data tools (e.g., Excel, Google Sheets) including pivot tables and formulas.
- Familiarity with tools like Zapier, Make, or native platform automation builders.
- Basic understanding of scripting (e.g., JavaScript, Python, or Google App Scripts) is preferred. Hands-on experience with these scripting languages is a plus.
- General awareness of cloud platforms (e.g., AWS, Azure, GCP) and data access concepts is a plus.
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
- Excellent written and verbal communication, with the ability to convey technical concepts to non-technical audiences.
- Highly organized and detail-oriented, with a strong commitment to delivering reliable, high-quality outcomes.
- Demonstrated initiative, intellectual curiosity, and a proactive approach to learning new tools and technologies.
- Comfortable working independently and collaboratively in a dynamic, fast-paced environment.
- Basic project management skills to plan and execute both business and technical tasks effectively.
- Effective time management skills to meet project deadlines and prioritize competing demands.
- Commitment to the quality, performance, and reliability of technical implementations.
- Willingness to explore innovative approaches to solving technical and operational challenges.
- Eagerness to stay current with industry trends and continuously develop technical and business acumen.
- Adaptable and resilient in the face of evolving technologies and shifting priorities.
Benefits
- Great Mission and Culture
- Meaningful Work
- Market competitive salary
- Quarterly variable compensation
- Connected First policy (Hybrid working)
- Comprehensive medical cover
- Group life insurance
- Personal development and growth opportunities
- Office snacks and lunch
- Periodic team building and social events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Principal Associate analyzing Cyber controls and developing automated health metrics for Capital One. Collaborating with teams to transform telemetry data into real - time insights and prevent security risks.
Senior Analyst at Huron consulting driving strategic growth and transformation for clients. Collaborating to adopt complex systems and assess operational success with Excel.
Revenue Integrity Analyst II analyzing data and supporting charge capture processes for healthcare services. Collaborating across teams to ensure compliance and optimize revenue for assigned service lines.
Cyber Analyst intern at Kyndryl working on data analytics and cybersecurity projects. Collaborating with experienced professionals to develop IT solutions and enhance security measures.
Demand Planning Analyst at Coca - Cola managing demand analytics and planning for global supply chains. Developing collaborative demand plans and improving demand forecasting processes.
Digital Analyst extracting actionable insights from diverse data sources for digital growth at JCPenney. Collaborating across units to optimize ecommerce and merchandising strategies.
Senior Analyst managing Oracle Cloud EPM platform for Hunter Industries. Collaborating with business leaders to advance digital transformation efforts and ensuring enterprise priorities are supported.
Behavior Analyst Fellow providing ABA therapy under BCBA supervision in a comprehensive fellowship program. Focused on developing clinical skills and client services.
Occupational Safety Health Analyst ensuring compliance with OSHA standards and conducting safety training for the FAA. Working on - site in California or Washington with a focus on environmental safety.