Business Analyst CRM role focused on enhancing Centermanagement processes at ECE Group. Collaborate on CRM & Sales Cloud (Microsoft Dynamics 365 CE) in Hamburg's hybrid environment.
Responsibilities
Contribute to shaping future-oriented processes in center management and/or leasing operations
Actively support the expansion of our CRM & Sales Cloud (Microsoft Dynamics 365 CE)
Elicit requirements and design appropriate solution approaches
Structure and optimize existing processes
Implement solutions in Dynamics 365 as well as in adjacent contract and billing systems
Assist in the preparation and development of test and training materials
Requirements
Degree in Business Administration or a comparable field of study
Ideally experience in the (strategic) development of CRM systems — preferably Microsoft Dynamics 365
Initial experience participating in CRM projects
Proven ability to clearly formulate requirements
Excellent project management skills
Ability to adapt communication to different stakeholders and to communicate effectively
Strong analytical skills and quick comprehension
Benefits
32 days of vacation per year
Supportive company culture with room for personal responsibility
Flexible working-time models and the option to work remotely
A wide range of training opportunities through the in-house ECE Academy
Attractive discounts from well-known providers via the Corporate Benefits platform
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