Senior Business Analyst for Gringo & Zapay transforming business needs into data - driven solutions. Engaging with stakeholders and managing BI tools in a hybrid work model.
About the role
- Business Analyst in Customer Operations responsible for strategic analyses at OXG Glasfaser GmbH. Implementing efficient processes and reporting solutions in a collaborative environment.
Responsibilities
- Take overall responsibility for strategic and operational business analyses in Customer Operations
- Design, develop and implement business analyses for applications in Customer Fulfillment, Customer Service and Customer Experience
- Increase efficiency, digitize processes, reduce costs and realize savings
- Define, specify and own the implementation of reporting and data analyses via appropriate dashboards
- Design efficient end-to-end processes and implement solutions for process optimization and automation
- Conduct SWOT, potential and gap analyses, identify success factors and derive future-oriented directions for the service portfolio
Requirements
- University degree in Telecommunications, Communication Engineering, Electrical Engineering, Industrial Engineering, Business Administration, or a comparable qualification
- Ideally, initial professional experience in project management of complex projects
- Several years of professional experience as a Business Analyst in Customer Operations
- Deep process knowledge in Fiber Order Management/Fulfillment and Service Management
- Solid knowledge of telecommunications technology, FTTx technology and service platforms
- Very good German and English language skills
Benefits
- Coverage of costs for a high-performance internet connection of up to €50 net per month
- Digital meal subsidy of up to €112.50 net per month, usable wherever you are
- Flexible working hours and the option to work from home anywhere in Germany at any time, plus up to 25 days per year from elsewhere in Europe
- Monthly discount of €40 on your mobile or landline bill through our partner Vodafone
- 30 days of vacation per year, plus Christmas Eve and New Year's Eve, and with Xtra-Plus up to 10 additional unpaid leave days
- Subsidy for bike leasing via EURORAD for eco-friendly commuting, and support for your Urban Sports Club membership through our partnership with awo lifebalance
- 5% on top of your annual base salary for your pension provision, with the freedom to decide flexibly how to use this extra for your future
- 3 months' continued pay in case of illness, as well as insurance coverage in case of disability and death
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Business Analyst enhancing construction inspection compliance at TC Energy. Driving operational visibility and data integrity across inspection systems supporting efficient construction activities.
Business Analyst bridging business and technology for customized IT solutions in a fast - evolving digital landscape. Involved in requirements gathering, analysis, and collaboration with development teams.
Finance Business Analyst providing critical business analysis and sales forecasting for EnerSys's Americas Lines of Business. Focus on driving top - line growth and margin improvement through collaboration with sales and marketing teams.
Business Analyst working with customers to gather and analyze business processes and requirements. Facilitating stakeholder engagement and ensuring successful project execution at Maricopa County.
Business Analyst specializing in compliance focusing on regulatory tasks in Paris. Engage with IT and business teams to enhance compliance processes and tools.
Calypso Business Analyst responsible for business requirements elicitation and delivering functional specifications. Strong knowledge of Calypso application and experience in capital markets expected.
Fiscal & Business Analyst Sr. at the University of South Florida assisting with financial administration and budget management. Analyzing financial data and ensuring compliance with regulations across projects.
Business Analyst Leader conducting requirements elicitation and documentation for IT projects at NTT DATA. Collaborating with stakeholders and teams to ensure successful project outcomes in a hybrid work environment.
Business Analyst II focusing on tariff mitigation and transportation analytics at Avnet. Collaborating with cross - functional teams to identify cost - reduction opportunities and improve decision - making.