Utility Billing Clerk managing accurate billing and customer service for utility accounts at City of Hamilton. Ensures timely delivery of water - related services and support to clients.
About the role
- Billing Processor ensuring accuracy in financial records and payment processes at PrePass. Collaborating with teams for effective payment reconciliation and financial documentation.
Responsibilities
- **Essential Responsibilities**
- Review, reconcile, and verify payments posted to customer accounts against bank deposits and system reports at the start of each business day.
- Identify, investigate, and correct posting errors, misapplied funds, duplicate transactions, and other discrepancies.
- Research and resolve payment exceptions, including returned items, chargebacks, short-pays, and unapplied cash.
- Manage the refund queue, process refunds, and assist in related activities as required.
- Prepare and maintain daily reconciliation reports, documenting variances and corrective actions taken.
- Ensure adherence to company policies, GAAP standards, and regulatory requirements for payment processing and reconciliation.
- Provide reconciliations, transaction histories, and documentation in support of internal and external audits.
- Partner with Accounts Receivable, Credit, and Customer Service teams to resolve issues and ensure accurate account status.
- Recommend and assist in implementing process enhancements to improve accuracy, timeliness, and internal controls.
- Perform additional responsibilities as assigned to support departmental and organizational objectives.
Requirements
- **Qualifications/Requirements**
- Associate or bachelor’s degree in accounting, finance, or a related field (or equivalent work experience).
- Minimum of 2 years of experience in payment reconciliation, cash application, or related processes preferred.
- Strong knowledge of payment methods, including ACH, wire, credit card, lockbox, and check processing.
- Familiarity with Wells Fargo Safe Transmission is a plus.
- Proficiency in Microsoft Excel, including pivot tables and VLOOKUPs.
- Familiarity with Cybersource, API integrations, and financial systems such as Great Plains, Celonis, and Salesforce is a plus.
- Working knowledge of Microsoft Power BI and/or Alteryx preferred (not required).
- Excellent analytical, problem-solving, and organizational skills with high attention to detail.
- Strong written and verbal communication skills with the ability to collaborate across teams.
- Availability to work early mornings to meet same-day reconciliation deadlines, with willingness to work weekends or holidays when invoice days overlap.
- **Desired Characteristics**
- Exceptional accuracy and attention to detail.
- Strong organizational and time-management abilities.
- Ability to work independently while managing multiple priorities.
- Proactive, solution-oriented mindset with a focus on continuous improvement.
Benefits
- **How We Will Take Care of You**
- Robust benefit package that includes medical, dental, and vision that start on date of hire.
- Paid Time Off, to include vacation, sick, holidays, and floating holidays.
- 401(k) plan with employer match.
- Company-funded “lifestyle account” upon date of hire for you to apply toward your physical and mental well-being (i.e., ski passes, retreats, gym memberships).
- Tuition Reimbursement Program.
- Voluntary benefits, to include but not limited to Legal and Pet Discounts.
- Employee Assistance Program (available at no cost to you).
- Company-sponsored and funded “Culture Team” that focuses on the Physical, Mental, and Professional well-being of employees.
- Community Give-Back initiatives.
- Culture that focuses on employee development initiatives.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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