Bilingual Customer Service Representative assisting Spanish - speaking clients at Localiza&Co. Providing personalized, high - quality service and resolving client inquiries efficiently.
About the role
- Protection Solutions Licensed Retention Agent responsible for handling customer inquiries and sales applications. Requires bilingual communication and flexibility in work hours, offering performance incentives.
Responsibilities
- Handling both inbound/outbound conservation calls
- Providing advice, needs analysis, and completing sales applications and/or cancellations
- Accurately recording customer feedback in an online system
- Meeting Retention and quality measures on a monthly, quarterly, and annual basis
- Regularly communicating with customers both orally and in writing
- Supporting various marketing/sponsor campaigns and customer win-back programs
- Escalating issues, concerns, and trends to the Retention Supervisor
Requirements
- Experience in a customer service/ sales and/or retention role with contact centre experience is preferred
- Financial Service experience
- Post-secondary degree is an asset; however, equivalent business experience is strongly considered
- Knowledge of Financial Services or Insurance is an asset
- Fully bilingual (French/English) required
Benefits
- Health, dental, mental health, vision insurance
- Short- and long-term disability coverage
- Life and AD&D insurance coverage
- Adoption/surrogacy and wellness benefits
- Employee/family assistance plans
- Various retirement savings plans including pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Generous paid time off program in Canada including holidays, vacation, personal, and sick days
- Full range of statutory leaves of absence
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