Delivery Consultant supporting customers in EMEA region for Plex Smart Manufacturing Platform. Responsibilities include implementation, consulting leadership, and customer relationship management.
About the role
- Benefits Business Consultant providing expert consultancy and training on MRI’s Revenues & Benefits software. Engaging with clients across the UK to enhance their use of Housing & Council Tax Benefits software.
Responsibilities
- Deliver tailored training to both new and existing customers on MRI’s Benefits applications.
- Provide on-site and remote consultancy services, including software configuration and data validation.
- Lead or support data cleansing activities, data extraction for Freedom of Information requests, and management return preparation.
- Create and maintain high-quality, customer-facing training materials and documentation.
- Deliver seminars and webinars, particularly for end-of-year processing and subsidy completion.
- Produce bespoke reports using your understanding of system architecture and database structures.
- Support software implementation and conversion projects.
- Investigate client-reported issues in detail, providing solutions or effective workarounds.
- Develop familiarity with system integrations and interface specifications.
Requirements
- Minimum 3 years’ experience working with Housing & Council Tax Benefits software (ideally MRI/Academy/Capita One).
- Strong analytical and problem-solving abilities.
- A flexible, enthusiastic, and self-motivated approach.
- Proven ability to manage multiple projects while meeting deadlines.
- Comfortable working independently and using your own initiative.
- Confident in building strong, lasting client relationships.
- Willingness to travel across the UK for client engagements.
- A technically minded outlook, with a solid grasp of database structures and reporting tools.
Benefits
- Join our employee-led groups to maximise your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event Group.
- Enjoy peace of mind over yours and your family’s health with our Private Medical Insurance and Health Cash Plan.
- Invest in our competitive Personal Pension plan and help set you up for your future.
- Big on family? So are we! We understand family is important and being able to spend quality time with your family as it grows is a wonderful experience. Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s).
- Enjoy a fantastic work-life balance with 25 days of annual leave plus Bank Holidays, in addition to a bank of 15 hours of "Flex Time Off" to be used whenever and however you choose!
- An attractive Bonus scheme that rewards you for the hard work you do.
- Income Protection Plans give you the peace of mind you deserve.
- Further your professional development and growth with our generous Tuition Reimbursement Schemes.
- Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!
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