Project Manager driving successful customer implementations for Dayshape, an award - winning software scale - up in resource management. Collaborating with teams in the UK and US to deliver a unified customer experience.
About the role
- Associate Project Manager at Red Hat delivering consulting solutions with project management responsibilities. Collaborating with teams and improving efficiency in project delivery across Denmark.
Responsibilities
- Provide billable project management to selected projects within the Consulting team
- Perform data management and analysis
- Perform monthly and quarterly revenue reconciliation
- Provide regular and ad-hoc reporting around key performance indicators (KPIs), like backlog, submitted projects, consulting hours, regional dashboards, etc.
- Review customer satisfaction reports and identify those failing to meet the required standards
- Provide project administration (inbound) and project management (outbound)
- Set up and maintain projects using the internal professional services automation tool
- Interact with the Project Accounting team to ensure correct project setup, data validation, and revenue recognition on projects
- Monitor consultants' time cards, signed timesheets, and project-related expense reports
- Gather all relevant project documentation, like milestone acceptances, and ensure it's uploaded to the appropriate repository
- Provide input for improvement and optimization of process and system efficiency; promote and train standardized processes to key teams
- Provide service sales support; review and track service opportunities
- Provide service contractual support like amendments and redemption forms
- Be familiar with all systems and tools used by Red Hat Services
- Take on additional responsibilities with customer-facing project management activities over time
Requirements
- Familiarity with project management fundamentals; certification in Prince 2, Information Technology Infrastructure Library (ITIL), or Project Management Institute (PMI) is a plus
- Excellent interpersonal communication, teamwork, and time management skills
- Familiarity with contractual and financial concepts and terms
- Understanding of professional services automation software
- Customer service experience
- Willingness to participate in occasional travel to customer sites across the Nordics.
- Excellent communication skills in Danish and English
Benefits
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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