Director of Strategy & Analytics at Franklin Templeton synthesizing firmwide data into executive insights. Leading a team to improve business performance and decision - making for global clients.
About the role
- Associate Director managing optional product support focused on customer cancellation processes. Overseeing team performance and implementing strategic improvements in a call center environment.
Responsibilities
- Manage a special unit of teams that are the single point of contact for customer requests and inquiries to cancel optional insurance products
- Oversee operational goals/metrics to be consistently achieved or exceeded
- Lead complex projects, tasks, and assignments with limited direction from senior leadership
- Direct and develop members of the Optional Product Support team
- Coordinate with legal, policy and compliance, credit risk, sales and other business areas
Requirements
- HS Diploma or GED
- 5 to 10 years of relevant experience ideally in call center/back-office operations management
- Minimum 3 years supervisory experience leading a large, or multiple production-based teams
- Proven ability to coach, train, and motivate employees
- Preferred Bachelor’s degree
Benefits
- Equal Employment Opportunity (EEO) employer
- Career development opportunities
- Commitment to an inclusive culture
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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