Associate Director responsible for facilities management in Glasgow for MAPP. Ensuring service quality, managing Teams, and client relationships in a dynamic environment.
Responsibilities
Responsible for all aspects of facilities management within a designated set of buildings and wider portfolio
Client relationship management
Working as part of a team to ensure efficient management of the sites
Day to day management of team members both site and non-site based
Requirements
4+ years experience of working in a similar role
Ensure that the day to day running of buildings within the portfolio is addressed
To assist the Senior Management Team in meeting the operational requirements of the FM team
To provide the highest level of service standards to client and building tenants
Ensure regular property inspections are carried out and recorded
Client and occupier liaison – maintain relationship with client and occupiers on regular basis
Line managing direct reports and monitor all onsite staff
To monitor contractor/supplier performance, reporting to contracts manager as required
To draft and monitor service charge budgets
Understand expenditure allocation and ensure invoices are correctly apportioned to each property
Fulfil the compliance and policy requirements in accordance with MAPP policies and procedures and the relevant legislative framework
Exhibition of MAPP Values: Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable
Self Management including showing initiative, being proactive and meeting deadlines
Embracing Change including Technology
Engaging with the Big Picture
Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally
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