Onsite Associate Director, Client Experience

Posted 7 hours ago

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About the role

  • Associate Director managing Health and Risk Solutions experience strategy at Sun Life. Responsible for client satisfaction, engagement, and digital capability implementation.

Responsibilities

  • Leading, developing, and driving key components of Experience strategy
  • Leveraging client experience tools to identify gaps and opportunities
  • Driving implementation of digital capabilities and optimizing outreach strategy
  • Facilitating journey mapping and service blueprinting activities

Requirements

  • Bachelor’s degree
  • 5-7 years of industry and/or project management or related experience
  • Market research, Design or CX experience preferred
  • Experience with data analysis and synthesis required

Benefits

  • Health insurance
  • 401(k) employer match
  • Stock purchase options
  • Paid vacation and sick leave
  • Partially paid sabbatical program
  • Flexible, inclusive and collaborative work environment

Job title

Associate Director, Client Experience

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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