Support Engineer responsible for L2/L3 technical support for Vendavo's products. Bridging technical support, business understanding, and customer service in a highly technical role.
About the role
- Application Support Analyst at Petroineos ensuring availability of trading systems and implementing improvements. Responsible for production environment support and issue resolution in London.
Responsibilities
- Protect and maintain the production environment of PITL trading systems
- Ensure that systems are available and functioning in line with business expectations
- Running End of Day processes
- Implementing auditable processes and improvements to continually improve customer service
- Log and manage incidents through to resolution
- Ensure tracking and resolution of issues by 3rd line support
- Develop production support infrastructure, processes and procedures to improve the quality of service
- Clear documentation explaining how to resolve key software issues
- Manage end of day application processes
- Provide support in the fail over to disaster recovery environment
Requirements
- Degree or equivalent qualification in a relevant field preferred
- Understanding of ETRM systems ideally Openlink Endur, Amphora Symphony and/ or Planlogic EoS
- Understanding of core trading processes
- Proven ability to work within a team and drive improvements
- Adapt to and manage the changing priorities of the business, set realistic expectations and deliver to these expectations
Benefits
- The role offers a competitive salary commensurate with experience
- Opportunity to be awarded discretionary bonuses based on performance
- Comprehensive benefits package including private medical insurance
- Travel insurance and dental insurance
- Gym reimbursement scheme
- 10% contributory pension scheme
- 25 day yearly holiday allowance.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Premier Support Engineer providing technical leadership to enterprise customers and influencing cloud integrations at Trimble. Resolving complex cloud issues and building performance telemetry dashboards for enterprise solutions.
Technical Support Associate providing advanced post - sales support for Ciena networking systems. Analyzing technical issues and collaborating with global teams for effective solutions.
Support business development initiatives and client onboarding in the precious metals sector. Contribute to daily operations and engage with clients on trading and market insights.
Senior Technical Support Specialist supporting customers in using the Iterable platform for engagement. Collaborating with teams to enhance customer success and build relationships in SaaS.
IT Support Analyst IV managing technology interruptions and support for North American Contact Center. Collaborating with technology partners and providing clear communication on issues and resolutions.
Team Lead for Blade Technical Support at Nordex. Responsible for servicing and improving fleet reliability for wind energy projects from Chennai, India.
Support Analyst at Rvops assisting clients with SaaS product inquiries and troubleshooting issues via various communication channels.
IT Support Engineer providing 1st and 2nd line on - site support for a dynamic Technical Resource Group team. Responsibilities include troubleshooting and hardware/software issue resolution.
Technical Analyst developing Nutritional Programs for Yara's products in São Lourenço do Oeste/SC. Conducting client visits, training, and support for sales.