Analyst providing IT support and operations for clients in a hybrid environment. Engaging in technology challenges and facilitating user support directly.
About the role
- Application Support Analyst handling second and third level support for Datacom client applications. Involves incident management and communication with clients in a structured environment.
Responsibilities
- Responsible for second and third level support and maintenance of managed Datacom client applications
- Day-to-day incident and problem management across multiple clients in the Application Management team
- Communicate with the client and internal teams
- Ensure all work aligns to Datacom's standards and guidelines
- Analyse and diagnose complex issues raised by clients
- Provide technical support and consultancy
- Problem solve and troubleshoot
- Participate in the development of new features and capabilities
- Maintain and extend support documentation for current and next versions of software
Requirements
- Strong IT and/or computer science background
- Solid technical skills
- Good understanding of SDLC and ITIL methodologies
- Excellent communication skills
- Ability to manage stakeholder/customer expectations
- Prior experience with application support
- Experience working across a large, complex IT organisation
- Positive attitude
- Ability to work as part of a team and independently
- Self-starter and willingness to learn
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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