Application Support Engineer providing L2 application support and ensuring system stability for Fortune 500 clients. Collaborating across teams to improve processes and drive service excellence.
About the role
- Application Engineer I supporting Phoenix Controls factory with technical expertise and collaboration on projects in Acton, Massachusetts. Managing product data and facilitating successful project execution in a hybrid role.
Responsibilities
- Collaborate with various stakeholders on programs and projects to ensure their successful execution
- Manage SKU’s and catalog numbers of variant configurable parts
- Manage “Specials” requests and assist with price increases
- Help transition to a new e-commerce platform
- Manage process documentation as needed
- Create and manage wiring diagrams in AutoCad Lite
- Collaborate with cross-functional teams including Engineering, Documentation, Marketing, Sales, and Production
- Report directly to the Sr. Program Supervisor
- Ensure compliance with project management standards and best practices
Requirements
- Experience in Pre-Sales engineering, product collaboration, product selection or other related roles
- Strong organizational and coordination skills
- Excellent attention to detail
- Strong communication and interpersonal skills
- Bachelor's degree in Business, Engineering, or related field
- Experience in a manufacturing or factory environment
- Experience with Variant Configurable part structure
- Knowledge of project management principles and methodologies
- Ability to work effectively in a team environment
- Self-Motivated
- Strong problem-solving and decision-making skills
- SAP experience
- Tridium Niagara experience
Benefits
- Employer-subsidized Medical, Dental, Vision, and Life Insurance
- Short-Term and Long-Term Disability
- 401(k) match
- Flexible Spending Accounts
- Health Savings Accounts
- EAP and Educational Assistance
- Parental Leave
- Paid Time Off (for vacation, personal business, sick time, and parental leave)
- 12 Paid Holidays
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