Incident & Problem Manager responsible for critical incident resolution and AI evolution in incident management at Omnissa. Leading operational excellence in a global IT operations organization.
About the role
- AI Solutions Specialist at Sabio Group driving enterprise-scale AI and CX solutions. Leveraging deep technical expertise to influence sales and ensure client success.
Responsibilities
- Lead discovery sessions with enterprise clients to uncover opportunities and map AI to business needs.
- Design and validate end-to-end AI and automation architectures, ensuring scalability, resilience, and security.
- Own technical & operational service responses for proposals, RFPs, and pitches, ensuring clarity and credibility.
- Deliver engaging demonstrations and presentations that showcase ROI and competitive advantage.
- Act as an AI authority during sales cycles, influencing deal strategy and client positioning.
- Partner with Solution Engineers on proofs-of-concept and demos under time-sensitive conditions.
- Provide customer and market insights to inform Sabio’s product and proposition roadmap.
- Mentor junior and associate colleagues, building capability across the Presales team.
Requirements
- Significant experience in Presales, Solutions Consulting, or Technical Architecture.
- Proven track record in delivering AI-enabled CX transformation projects.
- Bachelor’s or Master’s degree in Computer Science, AI, Engineering, or related discipline (preferred).
- Expert-level knowledge of Conversational AI, Generative AI, Agentic AI, and automation frameworks.
- Deep understanding of CCaaS/contact centre operations and digital CX transformation.
- Awareness of security, compliance, and integration considerations in enterprise deployments.
- Commercial and financial awareness, including ROI modelling and TCO analysis.
- Strong understanding of competitive landscape in AI/CX.
- Proven ability to translate complex architectures and organisational challenges into clear, measurable business outcomes.
- Confidence engaging with senior stakeholders, including C-level executives.
- Strong influencing and negotiation skills within competitive sales cycles.
- Ability to balance technical depth with commercial positioning.
- Leadership skills to guide junior team members, drive AI enablement through their immediate Specialist team, and collaborate across functions.
- Resilience and adaptability in fast-moving, high-pressure environments.
Benefits
- Pension Scheme
- Remote/Flexible work
- Life insurance
- Health Insurance
- 25 days paid holiday a year
- LinkedIn Learning
- Plus many more! (Benefits are dependant on your base location.)
Job title
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