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Applied Researcher I at Capital One focusing on AI in banking. Collaborating with cross - functional teams to develop AI - powered products with a focus on customer interactions.
About the role
- AI and Automation Operations Associate at Wahed improving operations and automation solutions. Driving innovation in Customer Service, Marketing, Compliance, and Internal Operations within India region.
Responsibilities
- Enhance Customer & Marketing Operations by analyzing customer experience data to identify pain points and develop automated solutions.
- Automate the aggregation and review of marketing metrics and competitor campaign analysis.
- Develop and maintain automated scripts for compliance reporting and internal client reporting.
- Build dashboards for regional KPIs to empower leadership with real-time insights.
- Design automated workflows for compliance alerts and streamline KYC/AML decisioning.
- Identify and eliminate friction points in compliance processes for improved efficiency and accuracy.
Requirements
- 2-4 years of experience in an analytical, operations, or automation-focused role.
- Advanced proficiency in Excel/Google Sheets and experience with SQL for data extraction and analysis.
- Hands-on experience with Google Apps Script to automate processes within the Google Workspace ecosystem.
- Demonstrated ability to use low-code/no-code automation platforms (e.g., n8n, Zapier) to connect systems and build efficient workflows.
- Practical experience leveraging AI/LLMs for complex reasoning, data analysis, or building decision-making tools.
- Familiarity with data visualization and analytics tools (e.g., Metabase, MixPanel, Segment, Google Analytics).
Benefits
- Tangible Impact: See the immediate results of your work every day. The automated solutions you build will save hundreds of hours, reduce operational risk, and directly contribute to a better experience for our customers.
- Global Mission, Unified Team: Join a diverse, passionate, and mission-driven team from across the globe, all dedicated to making finance more accessible and equitable. Your contribution will be a critical part of a movement with a worldwide impact.
Job title
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