Payer Solutions Architect coordinating rollout of State and Payer solutions for homecare technology platform. Ensuring customer engagement and timely project implementations while managing multiple stakeholder needs.
About the role
- AI Agent Architect enhancing legal operations through AI-driven solutions for enterprise customers. Collaborating with teams to streamline contract management and approval processes.
Responsibilities
- Design & Build Legal AI Agents: Collaborate with customers to understand their legal workflows (e.g., NDAs, MSAs, DPAs) and configure agents that handle intake, triage, contract review, and more.
- Own End-to-End Implementation: Lead onboarding and deployment of legal-focused agents—scoping requirements, configuring workflows, and ensuring successful launches.
- Legal Strategy Partner: Advise legal, legal ops, and procurement teams on best practices to scale their impact through automation while ensuring compliance and consistency.
- Product Feedback & Roadmap Influence: Provide structured feedback to product and engineering to inform agent capabilities related to contract templates, fallback clauses, and approval logic.
- Stakeholder Enablement: Deliver training and resources to help legal teams self-manage agents and continuously improve automation quality.
- Cross-Functional Partnership: Coordinate across customer success, sales, engineering, and legal leadership to drive measurable impact for enterprise customers.
- Advance Legal Agent Innovation: Bring field insights to help shape Zip’s long-term vision for AI-powered legal workflows.
Requirements
- 4+ years of relevant experience (e.g., Engagement Manager, Legal Ops Lead, Contracts Manager, Legal Tech Consultant, Product Manager, or similar).
- Deep understanding of legal processes, contracting, and stakeholder dynamics within large organizations.
- Strong technical curiosity and ability to influence AI agent design and behavior.
- Excellent communication and change management skills across legal, procurement, and business stakeholders.
- Proven ability to navigate ambiguity and deliver outcomes quickly in fast-paced environments.
- Experience with CLM tools, redlining workflows, or legal automation platforms (Nice To Haves).
- CS, Engineering, or Math degree—or equivalent technical fluency (Nice To Haves).
Benefits
- Start-up equity
- Full health, vision & dental coverage
- Catered lunches & dinners for SF employees
- Commuter benefit
- Team building events & happy hours
- Flexible PTO
- Apple equipment plus home office budget
- 401k plan
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