Customer Service Team Lead at Luminor responsible for ensuring service quality and team performance in retail banking. Collaborating with cross - functional teams to foster growth and efficiency.
About the role
- Customer Service Clerk providing high-quality technical support for GT Motive clients via email, phone, and chat. Engaging in back office management and user account maintenance.
Responsibilities
- Atención a los clientes y usuarios de GT Motive a través de email, teléfono o chat web.
- Proporcionar soporte técnico de primer nivel en las aplicaciones comercializadas por GT Motive.
- Configuración de los perfiles de usuarios y de las soluciones de GT Motive.
- Creación y mantenimiento de cuentas para nuestras soluciones web.
- Gestiones de back office.
Requirements
- Haber estudiado un CFGM o CFGS en Administración de Sistemas Informáticos o CFGS administración y finanzas.
- Tener 2 años de experiencia previa en posiciones de soporte de primer nivel, Call Center o similar.
- Tener un nivel de Microsoft 365 avanzado.
Benefits
- Modelo de trabajo híbrido: disfrutamos de 1 día de presencialidad en la oficina para mejorar las relaciones y tomarnos un café con el equipo.
- Contamos con excelentes profesionales y un ambiente de confianza, colaboración y respeto.
- Mejoramos los días establecidos de vacaciones.
- Happy Day: medio día libre en tu cumpleaños.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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