Client Service Representative providing exceptional support for international clients in B2B technology services. Requires fluent French and English in a hybrid work model.
About the role
- Agency Executive building relationships with VIP agents to enhance business operations. Leading engagement activities and providing consultation on claim performance indicators while mentoring junior staff.
Responsibilities
- Provides leadership for the agency council and engagement activities.
- Serves as a key contact for Sales and Distribution leadership to address claim opportunities and trends.
- Builds effective relationships with internal and external business partners, agents and or customers to takes ownership, manages with vision and leads The Hartford's staff to successful outcomes and results.
- Provides consultation to select VIP and Top Partner at least annually to review the key claim performance indicators for business underwritten.
- Leverages deep knowledge of The Hartford's Claim and Program products and services to consult agents and brokers.
- Mentors and develops less senior team members.
- Segments Supported: General Industries, Tech, Large Property, Construction, Marine, Energy, Small Commercial, Personal Lines for VIP and Top Partner Agents and Brokers.
Requirements
- 10+ years of Property & Casualty insurance experience
- Bachelor Degree or equivalent industry experience
- Prior sales and leadership experience required
- Must reside within assigned geographic region, as face to face interactions are required
- Functional expertise in multiline claims with a minimum of 5 years of functional claim experience in one or more of these product lines: Workers’ Compensation, Property, Auto or General Liability (or equivalent experience servicing large or VIP agencies / brokers).
- Excellent ability to present virtually and in person to senior leaders and internal & external audiences
- Advanced knowledge of analytical claim data review with demonstrated ability to consult re: loss cost containment initiatives through detailed analysis of claim results
- Solid leadership acumen with prior leadership experience preferred along with the ability to influence those in which there is no direct authority.
Benefits
- short-term or annual bonuses
- long-term incentives
- on-the-spot recognition
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