Senior Genomic Sales Specialist at PacBio developing relationships with key influencers and meeting sales targets in the life sciences/Genomics market. Engaging in workshops and supporting internal teams with technical resources.
About the role
- European After-Sales Performance Manager driving After-Sales excellence and supporting local markets to enhance customer satisfaction. Collaborating with various stakeholders to implement transformation programs.
Responsibilities
- Drive After-Sales performance across selected European markets by supporting Country After-Sales Directors in improving service quality and maximizing profitability.
- Key focus areas include: Increasing workshop volume and customer loyalty (CRM)
- Boosting spare parts sales and upselling
- Optimizing pay plans, quality bonuses, and contactability
- Enhancing team efficiency, organization, and skills
- Deploying transformation programs and tools
- Coordinating with central S&You entities and Stellantis OEM stakeholders
- Animate local markets to improve After-Sales KPIs through regular reviews, coaching, and field visits
- Present business results and lead cross-country projects
- Share best practices and monitor network development initiatives
- Set up and deploy high-impact transformation tools and processes
- Support Country Directors in team management and performance improvement
- Advise on sales and marketing strategy, pay plans, and NSC negotiations
- Ensure alignment and execution of central marketing plans
- Monitor customer satisfaction (NPS) and drive continuous improvement
- Collaborate with internal and external stakeholders: Distrigo, ICT, Marketing, NSCs, and global After-Sales teams
Requirements
- Master’s degree in business/management with 7+ years of experience, or equivalent professional background
- Proven experience in profit center / workshops management in the automotive sector
- Strong knowledge of After-Sales operations: CRM, workshop flow, diagnostics, spare parts distribution
- Financial and commercial acumen with full P&L understanding
- Cross-functional leadership and remote team animation skills
- Analytical mindset, customer-focused, results-driven
- Creative, proactive, resilient, and well-organized
- Fluent in English (mandatory); French or Italian is a plus; Spanish, Portuguese or German are assets
- Open-minded and adaptable to multicultural environments
- Ability to work in a hybrid mode (remote work + days at the head office in your home country + travel to countries within your european sector)
Benefits
- Fixed salary based on experience + variable bonus linked to performance (for France)
- Additional RTT
- Paid time off (12 days)
- Company car
- Company phone and laptop
- Health insurance
- Group Profit-sharing
- Company savings plan
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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