Customer Account Manager at Citeo ensuring billing and collections for eco - friendly packaging solutions. Collaborating with clients and managing contracts while maintaining financial integrity.
About the role
- Accounts Receivable managing credit risk and recovering outstanding debts for 9HDIGITAL. Ensuring compliance with Maltese regulations while working flexibly in a hybrid environment.
Responsibilities
- Actively manage and maintain customer accounts, proactively contacting debtors via phone.
- Negotiate repayment plans and settlements in line with company policies, ensuring terms are clearly documented and consistently followed.
- Ensure all collection activities strictly adhere to company policies, data protection (GDPR), and relevant Maltese and European legal standards concerning debt recovery.
- Accurately record all communication and collection activities within the CRM/Accounting system.
- Generate regular reports on collection performance, aging, and potential bad debt reserves for management review.
- Identify root causes of late payments and collaborate with the Sales and Billing teams to improve internal credit control processes.
- Assist in the reconciliation of customer accounts, resolving payment queries, and ensuring invoices are correctly applied.
Requirements
- A minimum of 2 years of recent, hands-on experience in a dedicated Debt Collection, Credit Control, or Accounts Receivable role is mandatory.
- Demonstrated working experience within Malta, with knowledge of local business practices and familiarity with Maltese legal processes related to debt recovery.
- Excellent verbal and written communication skills in English.
- Fluency in Maltese is considered an advantage.
- Proven ability to handle difficult conversations and successfully negotiate effective payment solutions while maintaining a professional and diplomatic demeanor.
- Competency with G-Suit and experience using accounting software or CRM systems.
- Highly organised, meticulous attention to detail, strong administrative skills, and resilience under pressure.
Benefits
- Work with a supportive and diverse team
- Ample learning and development opportunities
- A flexible working environment
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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