Accounts Receivable & Collections Specialist responsible for cash forecasting and collection strategies. Position within Finance team at a fast-paced company in Mexico City.
Responsibilities
Negotiate with customers on past due amounts
Approve, create and enforce payment plans
Create & maintain process documentation for various collections strategies
Monitor and recommend any seriously delinquent accounts for database termination
Review Customer Agreements to understand where we can and should enforce our legal terms
Apply open credit memos to open customer invoices.
Process payments of various forms (credit card, ACH, checks)
Investigate cases and make suggestions on refund requests
Facilitating approved payment plans and executing new due dates in system
Leverage current systems to automate dunning campaigns
Research and suggest technologies for automation of cash processes (dunning, cash application, etc.)
Onboard, train, coach & mentor other team members on enterprise cash collections strategies
Requirements
3+ years demonstrated A/R, accounting or financial process experience
Bachelor’s in business or Accounting preferred
Demonstrated customer service experience
Salesforce experience (preferred but not required)
Sage Intacct experience (preferred but not required)
Flexibility with workload and ability to adhere to tight deadlines, and able to adjust schedules as needed
Knowledge of SaaS companies and subscription-based revenue models
Understanding of GAAP principles, and internal controls
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