Lead the entire post - sales organization as Head of Customer Success & Account Management. Transforming Customer Success into a commercially accountable organization aligned to the bootstrapped model.
About the role
- Commercial Account Manager providing ongoing client management for EveryMatrix in the iGaming sector. Responsible for operational efficiency and enhancing team processes.
Responsibilities
- Provide ongoing account management to assigned clients, representing EveryMatrix and taking full ownership of your portfolio.
- Manage all operational issues efficiently and ensure smooth delivery of services to clients.
- Act as an internal advocate for clients, ensuring their needs and expectations are met.
- Continuously evaluate and enhance the Middle East Team’s processes and frameworks.
- Conduct training sessions on company products and platforms for new clients.
- Coordinate with other departments on ongoing general projects.
- Monitor accounts to identify upsell and cross-sell opportunities.
- Analyze data, run tracking, and report on key KPIs.
- Lead in-depth monthly/quarterly performance reviews, providing insights, recommendations, and strategies to the Middle East Team.
- Assist Finance and Legal with client documentation, ensuring clients are informed about technical and non-technical changes impacting their business.
Requirements
- Advanced Turkish skills or native Turkish speaker.
- Minimum 2 years of experience in the iGaming industry, ideally in a relationship management or commercial role.
- Previous B2B experience in a gaming development company, preferably one offering multiple iGaming verticals.
- Genuine interest in online gaming and a strong understanding of the industry.
- Excellent English communication skills, both written and spoken.
- Proven experience managing client relationships.
- Familiarity with key online business functions such as marketing, affiliates, customer service, payments, content, and development.
- Ability to travel for client meetings, workshops, and other business engagements.
- Experience in IT/Telecoms or a related technical field is a plus.
- Technical understanding of web services is desirable.
Benefits
- Start with 22 days of annual leave, with 2 additional days added each year, up to 32 days by your fifth year with us.
- Stay Healthy: 10 sick leave days per year, no doctor's note required.
- Hybrid work schedule : 60% work from the office and 40% work from home per quarter (during your first 3 months, you'll be in the office full-time)
- Our office perks include parking, on-site massages, and frequent team-building activities in various locations.
- Daily catered lunch or monthly lunch allowance.
- Private Medical Subscription.
- Access online learning platforms like Udemy for Business and LinkedIn Learning, and a budget for external training.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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