Retail Claims Consultant assessing and managing income protection claims in a reputable insurance company. Focused on continuous improvement and enhancing claims management capabilities.
Responsibilities
Assessing and managing a portfolio of Retail Income Protection claims
Managing the claims process and stakeholder engagement from assessment to determination
Reviewing policies to determine type, validity, date of risk commencement, quantum of insured benefit, and whether the claim is payable
Developing appropriate strategy for managing each claim
Identifying and instructing external medical, legal, vocational, and forensic vendors to act on Zurich’s behalf
Implementing system, process, and procedural improvements within the team
Uplifting the capabilities of claims administrators by developing their knowledge and skills across the claims management process
Requirements
Experience with end-to-end assessment of retail income protection claims
Backgrounds in workers’ compensation or injury management also relevant
Strong understanding of medical terminology or allied health/medical coursework
Benefits
5 weeks of annual leave for permanent staff
15 days of personal/carer’s leave
Access to Family Care (parental leave)
Hybrid working arrangement – 3 days in the office and 2 days working from home per week for full-time employees
AUD$500 wellbeing payment per year
AUD$295 new starter e-voucher for your work-from-home setup
Award-winning training programs
Global mobility opportunities across more than 200 countries
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