Customer Service Associate handling inquiries and support in a medical technology context at BioStem Technologies. Engaging in customer service, order processing, and team collaboration.
About the role
- Customer Care Advisor for Zurich Canada, handling customer queries and complaints in a caring environment. Supports process improvements and maintains Zurich’s core values across interactions.
Responsibilities
- Resolving customer escalated queries and complaints to a high standard within set timelines
- Lead and participate in work rotation assignments, technical specialist roles, and projects that enhance operational effectiveness
- Communicate effectively with customers and colleagues via phone, email, and digital channels
- Investigate and resolve customer queries, applying sound judgment and authority limits to deliver solutions
- Research, compile, and analyze data to support business decision-making and reporting
- Work with Customer Care Lead and provide support to improve customer experience performance levels
- Support change initiatives and implement new processes in the service centre
- Stay current by participating in internal and external learning opportunities related to insurance products and industry practices
- Consistently model and promote Zurich’s core values in your work
Requirements
- High school diploma or 3+ years of experience in the insurance industry in customer-facing role
- Zurich Certified Insurance Apprentice and an Associate degree with 1+ years of experience in insurance industry
- Experience liaising with and communicating with third party organizations
- Proven experience in handling a demanding caseload in a highly skilled and fast paced environment
- Ability to interpret and apply policy wording to individual circumstances
- Strong verbal and written communication skills in two or more languages
Benefits
- Health/benefits plan with varying levels of coverage
- Minimum of four weeks of vacation per year
- Four personal days per year
- Comprehensive range of training and development opportunities
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Support Specialist at Sweep aiding clients in climate journey using SaaS solutions. Collaborating with teams to enhance customer satisfaction and technical issue resolution.
Customer Service Representative providing assistance with U - Haul products and services at center. Engaging with customers, managing rentals, and maintaining equipment.
Customer Service Representative assisting with U - Haul products and services in a supportive team environment. Handling rentals, inspections, and customer education on - site at the U - Haul center in Ahwatukee.
Customer Service Representative assisting customers inside and outside U - Haul centers with products and services. Responsible for equipment inspection, rentals, and customer education.
Customer Service Representative assisting U - Haul customers inside and outside with products, rentals, and services. Responsibilities include cleaning, inspecting, and managing equipment using technology.
Customer Service Representative assisting U - Haul customers with service and equipment. Working as part of a supportive team in a U - Haul center in Woodlawn, Maryland.
U - Haul Customer Service Representative assisting with equipment inspections and customer inquiries. Engaging with customers and using technology to manage rentals and returns in Elyria, Ohio.
Customer Service Representative assisting customers in U - Haul centers and managing rentals. Utilizing technology to ensure a seamless experience for those seeking U - Haul services.
Intern supporting Inside Sales at Prysmian in Sorocaba, performing client registration and sales proposals analysis. Collaborating with internal teams and assisting in administrative routines.