Senior Manager, Product Management overseeing a correspondence platform at Capital One. Leading product lifecycle, collaborating with teams to enhance customer communication processes.
About the role
- Senior Product Manager responsible for evolving core native app capabilities and enhancing customer experience with Zopa's digital banking solutions.
Responsibilities
- Own and evolve core native app capabilities that shape how customers experience Zopa across all products.
- Lead the development of platform-level features such as design systems, shared components, and experience patterns that enable consistency and reduce time to market.
- Leverage OS-native capabilities across iOS and Android to deliver meaningful customer value and differentiated experiences.
- Partner closely with design and engineering to build intuitive, scalable solutions that balance craft, speed, and impact.
- Take a commercially minded approach to product decisions, ensuring the app effectively supports cross-sell, engagement, and sustainable customer lifetime value.
- Experiment with new ways to manage and optimise the customer lifecycle, driving deeper relationships and more products per customer.
- Use data rigorously, defining success metrics, running experiments, and turning insight into action.
- Collaborate extensively with other Product Managers to ensure all changes contribute to one cohesive, end-to-end banking experience.
- Act as a strong product leader within the native app space, raising the bar for product thinking, experience design, and customer focus.
Requirements
- 5+ years’ experience as a Product Manager working on mobile apps, ideally in fintech, digital banking, or other high-scale consumer products
- Proven, demonstrable impact on customer outcomes, either through building zero-to-one product features or iterating on existing products
- A strong product and technical mindset, with experience building not just features but platforms, systems, or foundations that enable teams to move faster
- Comfortable working closely with iOS and Android teams, with an understanding of the strengths and constraints of each platform
- Naturally curious and deeply data-driven, using insight and experimentation to guide decisions
- Able to balance commercial goals and customer value, thinking in terms of engagement, lifetime value, and sustainable growth
- Experienced in cross-team collaboration, influencing and aligning multiple product areas around a shared vision
- A clear, compelling communicator who can articulate product strategy, trade-offs, and outcomes to a wide range of stakeholders
- Thrives in fast-moving, iterative environments where products evolve continuously and ambiguity is part of the job
Benefits
- flexible ways of working
- face-to-face collaboration
- good work-life balance
- option of working from abroad for up to 120 days a year
- diversity and inclusion forums
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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