Hybrid Senior Operations Training Associate – Fraud & Financial Crime

at Zopa Bank

• Job title: Senior Operations Training Associate – Fraud & Financial Crime
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Manchester, United Kingdom

About the role

• Operations Trainer enhancing Fraud and Financial Crime capabilities as part of Zopa's team based in Manchester office. Designs and delivers impactful training for Operations staff.

Responsibilities

• With a growing customer base and expanding product portfolio, we are strengthening our Fraud and Financial Crime capability across Operations.
• We have an opportunity for an Operations Trainer to join our in-house Operations Training Team, based in our Manchester office.
• This role sits within the Operations Training & Knowledge Team, which is responsible for designing, delivering, and continuously improving Fraud and Financial Crime training across Operations.
• Reporting to the Operations Training Manager, you will ensure that Operations colleagues have the knowledge, judgement, and technical skills required to succeed in their roles, while also supporting broader specialised training for Fraud & Financial Crime teams across the business.
• You will be passionate about fostering growth, enhancing skills, and ensuring employees are equipped to excel in their roles.
• As a Senior Training Associate, you will be at the forefront of driving impactful training and development initiatives that support both operational excellence and organisational success.

Requirements

• Comfortable operating in a fast-paced, highly regulated environment with frequent regulatory and process change.
• Able to translate complex Fraud & Financial Crime policy into clear, operationally relevant guidance.
• Confident engaging with senior stakeholders.
• Data-driven and pragmatic in identifying and solving capability gaps.
• Highly organised, detail-oriented and disciplined in documentation and governance.
• Passionate about building capability and strengthening risk culture.
• May require occasional travel to and from our London Office and Offshore partners.
• Strong experience within Fraud and/or Financial Crime operations, with well-developed investigative skills.
• Good working knowledge of AML frameworks, sanctions requirements, fraud typologies and operational Fraud & Financial Crime controls.
• Experience working in a regulated environment and partnering effectively with Compliance and Risk functions.
• Experience delivering training, workshops or briefings, with the confidence and ability to facilitate discussions and engage operational teams. (Formal L&D experience is welcome but not essential.)
• Exposure to designing or supporting training solutions (e.g. classroom, virtual or e-learning). Experience with LMS platforms is beneficial but not required.
• Strong organisational and project management skills, with the ability to manage multiple priorities.
• Collaborative team player who builds strong working relationships across functions.
• Familiarity with learning methodologies (e.g. ADDIE, SAM, 5Di, Kirkpatrick) is advantageous but not essential.
• ICA, ACAMS or equivalent Financial Crime certification is beneficial but not required.

Benefits

• flexible ways of working
• face-to-face collaboration
• good work-life balance
• workplace free from discrimination
• diversity of experience, perspectives, and backgrounds