Hybrid Financial Crime Administrator, Entry Level

at Kroo

• Job title: Financial Crime Administrator, Entry Level
• Job type: Full Time
• Experience level: Entry level
• Salary: Not specified
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Manchester, United Kingdom

About the role

• Financial Crime Administrator supporting daily operations of financial crime function at Kroo Bank. Engaging with customers and other institutions to ensure compliance and troubleshoot issues.

Responsibilities

• Be the first port of call for all Financial Crime customer contact.
• Handle escalations from the Customer Service team and provide practical advice on required actions.
• Applying Financial Crime policies and processes and recording detailed notes to aid with investigations.
• Support with the identification of financial crime trends through data analysis.
• Using Financial Crime systems to check for any malicious actors and loading to the relevant databases where necessary.
• Liaise with other financial institutions and law enforcement authorities.
• Liaise with other business departments.
• Support the optimisation and update of existing processes, systems and procedures.

Requirements

• Has excellent written and verbal communication skills.
• At least 2 years experience in a customer service role in the financial services sector.
• Experience in a Counter Financial Crime function is beneficial.
• Excellent attention to detail.
• Ability to work independently.
• Have worked in a start-up.
• Are familiar with Financial Crime and AML regulations.

Benefits

• Generous holiday time: 25 days annual leave, 8 bank holidays, 1 Kroo bank holiday (June 24th), and 1 day off during the week of your birthday.
• Personal days: We know that life can be unpredictable, so we offer 3 personal days to use as needed.
• Employer-sponsored volunteer program: We're passionate about giving back to our community, and we support our employees in doing the same with up to 4 hours per month of employer-sponsored volunteer time.
• Mental health support: We care about the mental health of our team members and offer access to Spill, our mental health support partner.
• Workplace pension: We want you to feel secure about your future, so we offer a workplace pension with a 5% employee contribution and a 3% employer top-up.
• Top-notch equipment: We provide top-of-the-line equipment necessary for smooth hybrid work, including a MacBook laptop. Additionally, we also offer support in establishing your home office by contributing towards your setup if required.
• Modern office: When you're in the office, you'll enjoy access to our modern, bustling workspace in central Manchester.
• Cycle to Work scheme: We encourage sustainable transportation with our Cycle to Work scheme.
• Electric Car scheme: We're committed to reducing our carbon footprint, and our Electric Car scheme makes it easy for our employees to do the same.
• Enhanced parental leave: We know that family comes first, and we offer an enhanced parental leave policy to support our employees in starting and growing their families.
• Room for growth: As a fast-paced, high-growth start-up, we're dedicated to providing our employees with room to grow and excel.
• You get full healthcare for you and your nuclear family via Vitality.