Head of eCommerce leading the DTC growth engine for a fast - growth FMCG brand. Focused on improving customer acquisition, conversion, and retention strategies in a complex growth phase.
About the role
- Customer Service Representative managing customer interactions for an Australian Fashion House. Ensuring exceptional service across multiple channels and handling inquiries professionally.
Responsibilities
- Managing customer interactions and ensuring exceptional service
- Handling customer inquiries and managing tickets
- Collaborating with team members to investigate and resolve complaints
- Monitoring returns, exchanges, and voids
Requirements
- Over 3 years experience in a similar role or strong retail experience
- A passion for delivering exceptional customer experiences
- Advanced problem-solving skills
- Strong interpersonal skills
- Excellent written and verbal communication skills
Benefits
- Professional development
- Team training and development
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