Supervisor managing financial operations and payment recovery for a healthcare financial solutions provider. Ensuring accuracy, timely reporting, and effective team leadership in diverse operational contexts.
Responsibilities
Ensure Zelis receives all contractually owed payments by leading the day-to-day execution of the payment recovery team
Oversee accurate invoice generation and timely remediation of identified errors
Monitor failed ACH and card transactions and coordinate follow-up to ensure issues are routed and addressed
Support recovery of fees, misdirected funds, and overpayment refunds
Deliver accurate daily reporting on amounts owed, funds received, aging, and variances
Escalate exceptions, recurring issues, and operational risks to the Sr. Manager
Partner with team members to gather frontline observations and operational context
Provide direct people leadership, including hiring, coaching, performance management, and metric-driven accountability
Lead end-to-end recoupment and payment recovery operations, ensuring financial recovery targets are met and payment leakage is minimized
Set priorities based on financial impact, risk exposure, and aging; ensure work is distributed and executed effectively
Monitor operational and financial performance metrics; proactively identify risks and escalate with data-backed recommendations
Own client and vendor escalations, ensuring timely resolution, clear communication, and documented follow-through
Partner cross-functionally to resolve complex issues and drive sustainable process improvements
Deliver clear, executive-ready reporting and updates to management and key stakeholders
Ensure adherence to SLAs, accuracy standards, confidentiality, and HIPAA requirements
Model Zelis values, professionalism, and consistent leadership presence
Requirements
5+ years of experience which includes 3+ years leading or managing a team of 5+ team members
Downstream financial and operational impact experience required
Proficiency with Microsoft Office / Microsoft 365 products (Excel, Outlook, Teams, PowerPoint)
Intermediate/Advanced level of Excel experience to include: Creating, building and analyzing operational and financial performance reporting, Spreadsheet creation with formulas and pivot tables, Power Query experience helpful
Bachelor’s degree preferred
Strong problem-solving and conflict resolution skills
High level of organizational and multitasking abilities
Ability to analyze data and generate actionable insights
Adaptable and able to thrive in a fast-paced environment
Must not require visa sponsorship now or in the future.
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