Technical Support Engineer addressing post - sales customer concerns via phone, e - mail, and web. Involving configurations, troubleshooting, and delivery of best practices for cybersecurity support.
About the role
- Associate Payments Support Analyst at Zelis responsible for system integration and technical solutions. Collaborating with teams to analyze and implement integration processes while ensuring operational efficiency.
Responsibilities
- Analyze integration requirements and propose appropriate technical solutions.
- Design integration workflows and data mappings between systems.
- Develop integration specifications and maintain technical documentation.
- Implement integration solutions using middleware platforms (e.g., Boomi, MuleSoft).
- Create and execute test plans to validate data accuracy and system behavior.
- Troubleshoot integration issues and perform root cause analysis.
- Collaborate with cross-functional teams to gather requirements and deliver solutions.
- Monitor data quality and system performance across integrated platforms.
- Maintain version control and change logs for integration scripts and configurations.
- Stay current with integration technologies and contribute to process improvements.
Requirements
- Must have experience using NotePad++ and troubleshooting different file types.
- Experience writing SQL queries, inserts & updates.
- Strong analytical and problem-solving skills, with the ability to analyze complex integration requirements and design effective solutions.
- Proficiency in data modeling, data mapping, and data transformation.
- UAT, QA and unit testing experience preferred to validate data & development and test new code.
- Programming languages experience such as C#, Python, etc. helpful.
- Understanding of AI tools (ChatGPT, CoPilot, etc.) to develop/create intelligent prompts and/or agents helpful.
- Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels.
- Bachelor’s degree helpful.
Benefits
- 401k plan with employer match
- Flexible paid time off
- Holidays
- Parental leaves
- Life and disability insurance
- Health benefits including medical, dental, vision, and prescription drug coverage
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