Application Engineer providing technical and commercial solutions to support Data Center sales team. Collaborating closely with customers and internal teams for effective project delivery.
About the role
- Applications Engineer II at ZEISS responsible for training and technical support of Industrial Metrology systems. Delivering technical expertise through training and support services for customers.
Responsibilities
- Deliver comprehensive training on ZEISS Industrial Metrology systems, including: Standard in-house training sessions, On-site training programs, Customized, client-specific training courses.
- Provide remote and on-site technical support for ZEISS Industrial Metrology systems, including: Addressing customer inquiries related to software and applications, Rapidly assessing and prioritizing customer issues based on urgency and impact, Supporting internal ZEISS teams with software and application expertise, Assisting with software and system testing to support product development, Documenting and reporting software performance issues accurately, Delivering after-sales technical support to ensure successful system.
- Provide foundational support for IT-related issues, including: Windows operating systems, Networking and connectivity, Database management.
- Support project-related activities by: Responding to customer requests for quotations, including analyzing requirements and providing accurate time estimates for project completion, Preparing and maintaining project data, Implementing quoted application solutions through remote, classroom, or on-site delivery.
Requirements
- Bachelor’s degree in Mechanical Engineering, Computer Science, Physics, or a related technical field is required.
- Strong ability to interpret engineering drawings for dimensional control requirements.
- Proficiency in 3D mathematics and experience with programming in modern scientific computing languages.
- Exceptional written and verbal communication skills, with the ability to present technical concepts to both small and large audiences.
- Proven ability to identify, articulate, and resolve technical challenges, including creating concise technical reports.
- Strong interpersonal skills, with the ability to build relationships and collaborate effectively with customers and internal teams.
- Experience in training or teaching, with the ability to clearly convey technical concepts and demonstrate product benefits.
- Excellent problem-solving skills and the ability to work independently to develop solutions for customer challenges.
- Self-motivated learner with the ability to independently acquire knowledge to address customer needs.
- Familiarity with tools such as Articulate, Captivate, InDesign, and Premiere is a plus.
Benefits
- Medical
- Vision
- Dental
- 401k Matching
- Employee Assistance Programs
- Vacation and sick pay
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