Customer Success Manager responsible for driving success with commercial customers on Iru's AI platform. Hybrid role collaborating with a performance - driven team in a fast - paced environment.
About the role
- Customer Success Manager empowering clients in social advertising through training and strategic consultation. Supporting emerging platforms like Snapchat, TikTok, Twitter, and Google for global clientele.
Responsibilities
- Assisting other CSMs across our global customer base, providing specialized training and support to customers with multi-platform adoption potential to ensure an unmatched customer experience
- Developing expert knowledge on our Client's platform (specifically in our tools for Snapchat, TikTok, Twitter, Google) and the wider digital advertising landscape to troubleshoot customer issues and bolster feature adoption
- Maintaining a keen drive to meet and exceed targets, fostering adoption of emerging platforms, and driving commercial growth on Emerging Platforms
- Effectively collaborating with various internal teams, including Sales, Marketing, Technical Solutions, Services, Product, and Engineering
Requirements
- Bring 3+ years of experience in customer success or related customer-facing roles
- Can rapidly adapt to new tools and processes
- Possess deep knowledge of emerging social advertising platforms (Meta, Snapchat, TikTok, Twitter, Google, etc.)
- Are a proactive problem-solver with a positive attitude and a strong desire to facilitate customer success
- Are results-driven, able to meet commercial targets and productivity goals
- Can effectively communicate complex concepts and translate data into actionable insights
- Are very confident, with excellent oral and written communication skills and a love of teaching
- Display a high degree of independence, including the ability to solve technical issues and learn new features independently.
- High energy and exceptional organizational skills
Benefits
- Flexible working hours
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Success Manager managing enterprise accounts for AI - powered IT platform. Building relationships, driving product adoption and identifying expansion opportunities with strategic customers.
Customer Success Manager ensuring commercial clients succeed with Iru's AI - powered security platform. Driving adoption, retention, and expansion in a high - volume customer portfolio across EMEA.
Customer Success Manager ensuring commercial customers achieve measurable success with Iru's AI - powered platform. Leading onboarding and customer engagement in a hybrid role.
Customer Success Manager empowering public sector clients through consultancy and training. Building strong client relationships and enhancing operational efficiencies with software solutions.
Strategic Partner Success Manager at Insurify, handling mid - size acquisition partners and driving performance marketing. Collaborating with cross - functional teams and optimizing conversion funnels.
Client Success Associate managing relationships with a range of clients at Gartner. Ensuring successful utilization of services, facilitating engagement, and collaborating with internal teams.
Senior CRM Manager overseeing CRM as a growth lever for a fast - growth DTC brand. Focused on retention, loyalty, and customer relationship building, working hybrid in Cheltenham.
Senior Customer Success Manager maximizing customer retention on strategic accounts within Kaisa. Collaborating with global teams and delivering product training to enhance customer engagement.
Senior Customer Success Manager supporting Global Accounts in managing strategic relationships. Focus on client satisfaction and growing business within the advertising industry's verification space.