Business Analyst Leader conducting requirements elicitation and documentation for IT projects at NTT DATA. Collaborating with stakeholders and teams to ensure successful project outcomes in a hybrid work environment.
About the role
- Business Analyst strengthening Zappi's go-to-market execution through data accuracy and actionable insights. Collaborating with Sales, Marketing, Product, and Customer Success teams for operational efficiency.
Responsibilities
- Analyze GTM performance to identify trends, risks, and opportunities
- Translate data findings into clear, actionable insights for leadership
- Support forecasting, pipeline reviews, and performance reporting with timely analysis
- Contribute to business reviews and presentations with data-backed insights
- Maintain data accuracy and consistency across Salesforce, Tableau, and spreadsheet-based reports
- Audit and clean data to ensure reliability for reporting and decision-making
- Build and update dashboards to track sales performance, pipeline health, and revenue metrics
- Partner with cross-functional teams to define data standards and ensure alignment
- Collaborate with Sales, Marketing, and Customer Success to streamline reporting processes
- Help optimize GTM workflows and documentation for scalability
- Support continuous improvement of dashboards and analytics tools
Requirements
- 1-3 years of experience in analytics (Business analysis, Financial analysis, or Revenue operations)
- Strong skills in data and spreadsheet manipulation, navigating CRM and BI tools, and confidence using XLOOKUPs and pivot tables.
- Familiarity with SQL, Salesforce & Tableau, along with data uploads and exports across systems.
- Prior exposure to consulting, sales ops, rev ops, or marketing ops is helpful
- Detail-oriented with a focus on data integrity and consistency
- Analytical thinker who can connect data insights to business outcomes
- Effective communicator, comfortable collaborating with technical and non-technical teams
- Curious, proactive, and eager to learn in a fast-paced environment
Benefits
- Generous PTO allowance – we want well rested and motivated teams so encourage people to take plenty of time off. We don’t cap your allowance, but do set a minimum of at least 20 days per year plus national holidays
- One company-paid mental health day of rest every quarter (these are pre-scheduled, so the entire company can take the same days off regularly to reset)
- Flexible working arrangements, including remote (unless otherwise specified)
- Thoughtfully designed offices to support both individual work and collaboration without interrupting others
- Wellbeing benefits and access to trained therapists / counsellors
- Company paid Life, AD&D, Short term & Long term disability
- Access to Zappi's Health, Dental and Vision Insurance Plan
- Option to enter Zappi's 401k program after 90 days of employment, matched up to 4%
- Tailored personal development through training allowances, coaching, mentorship and career frameworks
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