Business Analyst Leader conducting requirements elicitation and documentation for IT projects at NTT DATA. Collaborating with stakeholders and teams to ensure successful project outcomes in a hybrid work environment.
About the role
- Business Analyst optimizing consumer payment flows at Farfetch, a luxury fashion marketplace. Collaborating with cross-functional teams to enhance payment experience and drive conversions.
Responsibilities
- Analyze Payment Performance: Deeply analyze our payment data to identify areas for improvement in the payment flow. Actively monitor our payment data to spot anomalies, drop-offs, and decline trends, investigating the root cause before they become major issues.
- Lead Projects: Take ownership of key projects from conception to launch, ensuring clear communication, timely delivery, and a focus on measurable outcomes. You'll work closely with product, engineering, operations and finance to drive project success.
- Drive Conversion Improvements: Partner with Product Managers and engineers to conceptualize, define, and prioritize features that enhance the payment experience and increase payment conversion rates.
- Optimize for Cost: Conduct detailed analyses of payment processing costs, including transaction fees, FX rates, chargebacks, and other operational expenses. Identify and model opportunities to reduce these costs.
- Monitor and Report: Create and maintain dashboards and reports to track key performance indicators (KPIs) such as payment success rates and cost per transaction.
- Experimentation: Design and analyze A/B tests to validate new features or changes to the payment flow, ensuring a data-driven approach to optimization.
- Stakeholder Management: Present clear, data-backed insights and recommendations to cross-functional teams and leadership.
Requirements
- You have proven experience as a Business Analyst or in a similar analytical role, preferably in the fintech, e-commerce, or payments space.
- You are highly proficient in SQL/BigQuery and Google Sheets. More importantly, you know how to look beyond the raw numbers to extract real insights and tell a compelling story.
- You are a proactive problem solver who doesn't just report on data, but acts on it—you actively go after issues and drive practical solutions.
- You have excellent interpersonal and communication and presentation skills, able to translate complex data into clear, actionable insights for technical and non-technical audiences.
- You have experience leading projects and can demonstrate the ability to drive initiatives from ideation to completion.
- Knowledge of the payments ecosystem, including payment gateways, processors, card networks, and alternative payment methods, is a big plus.
Benefits
- Health insurance for the whole family, flexible working environment and well-being support and tools
- Extra days off, sabbatical program and days for you to give back for the community
- Training opportunities and free access to Udemy
- Flexible benefits program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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