Hybrid Security – Client Liaison Manager

at Zaizi

• Job title: Security – Client Liaison Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: £50,000 - £60,000 per year
• Degree requirement: High School Diploma
• Tech skills: Cyber Security
• Location requirements: Hybrid, Cheltenham, United Kingdom

About the role

• Security / Client Liaison Manager leading security efforts for national security clients at Zaizi. Overseeing facility management, personnel security, and client relations in a hybrid role.

Responsibilities

• Operate as the primary client liaison with secure government partners to develop Zaizi’s footprint in the National Security space
• Raise awareness of Zaizi’s secure digital services and capabilities within secure government organisations, identifying key stakeholders and business development opportunities
• Facilitate client contact across secure government sites and Zaizi corporate facilities.
• Develop and maintain strong working relationships with client security teams.
• Clearance Management: Oversee the lifecycle of United Kingdom Security Vetting (UKSV) clearances and those of adjacent organisations for all staff and associates.
• Conduct initial security briefings for new hires and through-life aftercare.
• Ensure all staff understand their personal responsibilities under the Official Secrets Act (OSA) and the Security Policy Framework.
• Provide coaching and guidance on client security culture, conducting risk assessments and sharing security best practice within the company.
• Monitor the Zaizi internal security posture, conducting risk assessments and maintaining close liaison with HR and line management.
• Operate as Security Controller responsible to the Board for all day-to-day security aspects.
• Manage the receipt, storage, distribution, and disposal of classified documents and assets in accordance with government standards.
• Prepare for and manage external audits to meet secure government accreditation requirements. Maintain the Security Risk Management and Company Security Instructions.
• Manage strict access control systems for the facility, including the vetting and escorting of visitors, contractors, and international guests in compliance with IVCO protocols.
• Serve as the primary point of contact for secure government security organisations.
• Lead the investigation and reporting of any security breaches or incidents to the relevant Contracting Authority and the Industry Security Assurance Centre (ISAC).
• Advise the Board and Senior Leadership Team on security implications of new contracts, office moves, or changes in company ownership/structure.
• Collaborate with the IT Manager (responsible for ISO 27001/Cyber Essentials Plus) to ensure physical and cyber security measures are aligned.
• Demonstrate experience of segregated security environments.
• Support the bid team by providing security capability statements for tenders requiring facility clearances.

Requirements

• Citizenship: Must be a British National.
• Experience: Demonstrable experience of managing a secure facility and client relationship, within a UK Defence or National Security "List X" environment.
• Regulatory Knowledge: Deep understanding of the Security Policy Framework (SPF), Cabinet Office security controls, and List X requirements (specifically FSA/iv).
• Vetting: Active eDV is essential
• Detail Oriented: Meticulous record-keeping skills for musters, visitor logs, and classified document registers.
• DISA / SyI membership or equivalent professional security qualifications (e.g., BTEC Level 3 in Security Management) - Desirable.
• Experience liaising with the International Visits Control Office (IVCO) for overseas visits and classified exchanges - Desirable.
• Experience establishing a new List X facility from scratch - Desirable.

Benefits

• 25 days paid holiday, plus bank holidays
• Vitality medical insurance
• Workplace Pension 5% employer contribution
• Group Life Assurance
• Cycle scheme
• 5 days a year for approved Training
• WFH equipment allowance
• Buy / Sell Holiday
• 2 days paid volunteering days
• Flexible working
• Work on exciting projects - make a difference
• Empowered to make decisions
• Encouraged to fail fast and learn quickly
• 1-2-1 and team coaching / training available to all our staff