Hybrid Fraud Investigation Analyst – 1 Year Contract

at YouTrip

• Job title: Fraud Investigation Analyst – 1 Year Contract
• Job type: Contract
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Petaling Jaya, Malaysia

About the role

• Fraud Investigation Analyst at YouTrip conducting fraud investigations and analyses to mitigate financial losses. Collaborating with teams to protect customer trust and company interests.

Responsibilities

• Conduct detailed investigations of suspected fraudulent transactions across consumer and business segments.
• Analyse escalated cases, unusual transactions, account activities, and associated data to determine fraud risk and recommend appropriate next steps
• Collaborate with internal stakeholders, including Compliance, and Customer Support, FinOps to ensure investigations are thorough, timely and maintain a positive customer experience
• Identify emerging fraud patterns, suspicious merchants and potential money-mules, escalating findings to the Team Lead for remediation measures
• Maintain accurate records of investigations, findings and actions taken, ensuring compliance with company policies and regulatory requirements
• Support ongoing fraud prevention initiatives by providing insights and recommendations based on investigative findings

Requirements

• Fraud Enthusiast – You are a sharp, detail-oriented investigator with a strong passion for detecting and preventing fraudulent activity. You bring at least 2 years of hands-on experience in conducting comprehensive fraud investigations.
• Analytical & detail-oriented thinker – you possess excellent problem-solving skills with demonstrated experience in solving complex business with analytical thinking. You have the natural tendency to always focus on details and hate to miss out on specifics.
• Travel enthusiast – you are a passionate traveller and understand the psychology of traveller, in particular when it comes overseas spending behavior and its associated risks.
• Fearless self-starter – you are not afraid to suggest and implement new initiatives to tackle complex business issues, as long as the rationale are logical and sound. You do not mind getting your hands dirty in order to get things done in tight timeline.