Customer Onboarding Manager ensuring customer success and adoption of SmartVault software from day one. Collaborating across teams for exceptional service and onboarding experience.
About the role
- Client Onboarding Manager responsible for the technical onboarding journey from Sales handover to go-live. Collaborating with clients and internal teams at Your Bourse to ensure smooth launches.
Responsibilities
- Support the Head of Onboarding in managing end-to-end technical onboarding, guiding clients from kickoff to completed technical setup with clear milestones and timelines.
- Lead onboarding and discovery calls to understand each client’s business goals and technical requirements.
- Collect and document requests related to bridge and trading server configuration, platform setup, and feature development.
- Convert client input into actionable technical onboarding plans, specifications, and requirements for internal teams.
- Own and maintain go-live timelines, proactively tracking progress, identifying risks, and removing blockers before they impact delivery.
- Partner with Product Managers to structure and prioritize requests, assess development feasibility, and communicate technical decisions clearly and on time.
- Manage scope and expectations throughout onboarding, ensuring delivery discipline and preventing scope creep.
- Act as a trusted technical advisor, educating clients on Your Bourse technologies, products, and best practices.
- Manage multiple technical onboardings in parallel with accurate documentation, status tracking, and clear stakeholder communication.
- Take on additional responsibilities as needed to support the evolving onboarding function; and perform any other duties relevant to the role.
Requirements
- Minimum 2 years’ experience in FinTech/trading/Forex, with a solid understanding of trading fundamentals.
- Experience in B2B technical onboarding, client implementations, service delivery, or similar project-based client-facing roles.
- Confident working directly with external clients in fast-paced environments, managing multiple priorities and stakeholders.
- Strong multitasking and organizational skills; proficient with tools such as Asana and Jira.
- Fluent English (written and spoken): clear business communication, messaging, and leading online calls.
- Strong presentation skills: product demos and technical training for clients.
Benefits
- Competitive compensation package.
- Work schedule: Monday to Friday, 9:00 AM – 6:00 PM Cyprus time.
- Remote/On-site/Hybrid role.
- Learning & Development support.
- Paid annual leave and sick leave.
- Company events and celebrations (online/offline).
- Anniversary and birthday gifts for employees.
- Career growth opportunities.
- A supportive and inclusive work environment that values teamwork and open communication.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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