IoT Service Delivery Manager responsible for customer relationships and service delivery at 1GLOBAL. Coordinate with cross - functional teams to ensure maximum value for IoT clients.
About the role
- Resilience Manager responsible for the resilience programme at YouLend. Focused on incident response, disaster recovery, and operational resilience execution.
Responsibilities
- Own and continuously mature the resilience programme across Incident Response, Disaster Recovery, Business Continuity, and Operational Resilience
- Maintain and update resilience-related policies, standards, procedures, and playbooks
- Manage resilience risks, controls, and associated remediation activities
- Support major incident coordination, including post-incident reviews, lessons learned, and action tracking
- Own and maintain Business Impact Assessments, Business Recovery Plans, critical business services, impact tolerances, and key dependencies
- Maintain recovery objectives (RTOs and RPOs) and resilience registers, including backup, restore, and scenario testing
- Plan, coordinate, and execute annual IR, DR, BCM, and scenario-based resilience testing
- Ensure resilience considerations are incorporated into major ICT and production changes
- Prepare and maintain resilience reporting, dashboards, and governance materials for senior leadership and committees
- Support internal and external audits, providing resilience evidence and tracking findings to closure
- Monitor changes in resilience requirements and lead gap analysis and implementation activities
- Support the selection, implementation, and ongoing use of resilience management tooling
- Deliver resilience awareness and education across relevant teams
Requirements
- Proven experience in operational resilience, business continuity, disaster recovery, or a closely related role
- Strong understanding of incident management, continuity planning, and resilience testing practices
- Hands-on experience conducting and maintaining BIAs, BRPs, RTOs, RPOs, and service dependency mapping
- Ability to manage resilience risks, controls, and remediation activity in a structured way
- Experience supporting major incidents, post-incident reviews, and lessons-learned processes
- Comfortable working across both technical and non-technical teams
- Experience producing clear governance, audit, and executive-level reporting
- Strong organisational, documentation, and communication skills
- Ability to operate independently, prioritise effectively, and own outcomes in a fast-paced environment.
- Experience working in a fintech, financial services, or other regulated environment (desirable)
- Familiarity with operational resilience or continuity tooling and register-based resilience management (desirable)
- Experience supporting internal audits, external audits, or third-party resilience reviews (desirable)
- Understanding of technology platforms, cloud environments, and system dependencies (desirable)
- Experience working alongside Security, Engineering, DevSecOps, or Observability teams (desirable)
- Exposure to supplier resilience, outsourcing arrangements, or contract-related continuity requirements (desirable)
Benefits
- Award-Winning Workplace: YouLend has been recognised as one of the “Best Places to Work in 2024 and 2025” by the Sunday Times for being a supportive, diverse, and rewarding workplace.
- Award-Winning Fintech: YouLend has been recognised as a “Top 250 Fintech Worldwide” company by CNBC.
- Stock Options
- Private Medical insurance via Vitality and Dental Insurance with BUPA
- EAP with Health Assured
- Enhanced Maternity and Paternity Leave
- Modern and sophisticated office space in Central London
- Free Gym in office building in Holborn
- Subsidised Lunch via Feedr
- Deliveroo Allowance if working late in office
- Monthly in office Masseuse
- Team and Company Socials
- Football Power League / Paddle and Yoga Club
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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