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About the role
- French-speaking Collections Executive at YouLend promoting sustainable relationships with customers. Responsible for resolution of under-paying customers within a fast-growing fintech environment.
Responsibilities
- **The Role**
- To meet the growing demand for our technology and services, we are now seeking a French-speaking Collections Executive to join our department. You will be responsible for promoting and sustaining a constructive, supportive and professional working relationship with all customers and colleagues. Being one of the fastest growing Fintech businesses globally we are looking for exceptionally talented and self-motivated person who has a desire to build a career within the Company.
Requirements
- **Responsibilities:**
- To provide a first-class service relating to the resolution of any non/under-paying customers
- Case management of high value accounts in arrears across varying and unique circumstances
- Handling inbound and outbound telephone calls, written content with high levels of care, awareness and accuracy
- Build positive relationships with our merchants to validate their circumstances and resolve with a positive outcome for both YouLend and the merchant.
- Negotiate, implement and execute positive solutions with the Merchants circumstances in mind, while balancing the best interests of the business
- Work with a wide range of teams within the company to understand, strategize and implement the most appropriate course of action for each account
- Ensuring compliance with all appropriate legislation regulatory body guidelines
- Empathy, forbearance and professionalism
- Strong communication skills, accuracy and confidence
- The ability to deal with a variety of challenges, innovate and think on your feet
- Business acumen, entrepreneurial spirit with real enthusiasm for helping SMEs. Experience within the finance industry is advantageous
- **The ideal candidate will have the following skillset: **
- Minimum of 3 years’ experience within Credit Control/Collections/Debt Recovery/Customer Support/Sales environment
- Fluency in French and English (Flemish/Dutch is a strong advantage)
- Be highly reliable, organised, and adaptable
- Have excellent attention to detail and confidence working with data
- Insolvency knowledge
- Entrepreneurial mindset, with a strong work ethic and a can-do attitude
- YouLend is very much team-oriented - being a team player is needed
Benefits
- **Why join YouLend? **
- Award-Winning Workplace: YouLend has been recognised as one of the “Best Places to Work in 2024 and 2025” by the Sunday Times for being a supportive, diverse, and rewarding workplace.
- Award-Winning Fintech: YouLend has been recognised as a “Top 250 Fintech Worldwide” company by CNBC.
- **It’s just getting fun:**
- We have developed powerful solutions, won some significant partnerships, and are growing at a rapid pace.
- But the global opportunity is still massive, and YouLend is a raw organisation where we are only just getting started.
- **Lots of upsides:**
- High-growth (>100% growth during 2022 and 2023), so clear outlook to compensation (bonus or share option appreciation) and career growth (through growth with business).
- Well-capitalised with supportive private equity backing.
- Part of Banking Circle Group with a fully licensed Luxembourg bank, which can provide a balance sheet and support European expansion in otherwise complex regulated markets.
- **Motivating work environment: **
- A high-quality team that pushes each other to succeed through direct feedback and aligned incentives.
- Strong and transparent team culture, we have each other’s backs.
- Independent work environment where results matter.
- Data-driven culture and emphasis on speed (anti-red tape).
- **We offer a comprehensive benefits package that includes: **
- Stock Options
- Private Medical insurance via Vitality and Dental Insurance with BUPA
- EAP with Health Assured
- Enhanced Maternity and Paternity Leave
- Modern and sophisticated office space in Central London
- Free Gym in office building in Holborn
- Subsidised Lunch via Feedr
- Deliveroo Allowance if working late in office
- Monthly in office Masseuse
- Team and Company Socials
- Football Power League / Paddle and Yoga Club
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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