IT Support Technician responsible for supporting Guidepost IT systems and users. Providing technical support and ensuring security measures are met while working in a corporate setting.
About the role
- Technical support role providing crucial assistance to clients ensuring applications run smoothly. Collaborating with developers to troubleshoot issues and maintain high client satisfaction.
Responsibilities
- Manage support tickets and provide timely, effective solutions to technical issues.
- Analyze and solve problems with our applications, escalating complex issues to the development team when necessary.
- Communicate directly with clients, offering outstanding service and clear technical guidance.
- Collaborate with developers to identify, troubleshoot, and fix bugs.
- Create and implement custom configurations on our servers to meet specific client needs.
Requirements
- Strong analytical skills with the ability to diagnose and resolve technical issues efficiently.
- Excellent time management skills and the ability to prioritise tasks effectively.
- Good knowledge of Linux operating systems.
- Strong SQL skills (console level) with experience in PostgreSQL, MS SQL, or Oracle.
- Client management skills and the ability to communicate technical information clearly and professionally.
- Fluency in English (both written and spoken) is required.
- Nice to Have
- Basic understanding of API concepts (REST/SOAP) and experience with tools like Postman is a significant advantage.
- Technical IT courses or certifications in databases.
Benefits
- Work-Life Balance: Full remote work possibility, providing you with maximum flexibility.
- Language Growth: English lessons tailored to your proficiency level to support your professional communication.
- Professional Development: Annual budget for additional training, certifications, and professional courses.
- Continuous Learning: Access to international opportunities, career advancement programs, and top-tier training resources.
- Expertise: Work alongside industry experts in a supportive, tech-driven environment.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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