VP leading change management for Contact Center Modernization at Synchrony. Driving comprehensive strategies for successful technology adoption and user readiness across multiple functions.
About the role
- Home Agent conducting customer surveys for an exceptional experience in customer service. Focus on continuous improvement and client satisfaction in São Paulo.
Responsibilities
- Conduct surveys with customers following their interaction with our services.
- Accurately record customers' responses and feedback in the system and data collection tools.
- Identify opportunities for improvement based on information gathered during the surveys.
- Collaborate with other departments to share insights and ensure identified issues are resolved.
- Maintain high standards of customer service, ensuring a positive customer experience.
Requirements
- Ability to work remotely (home office).
- Suitable home workspace (desk, chair and a quiet environment).
- Reside in São Paulo / Greater São Paulo.
- Availability to work on-site at the Vila Olímpia office when required by the company/management.
- Wired internet connection with at least 10 Mbps (do not use Wi‑Fi).
- Ability to use multiple work platforms (Zendesk, WhatsApp, phone, chat and Microsoft Office).
- Experience in survey-based customer service or contact center support.
Benefits
- Meal allowance (Vale Alimentação).
- Dental plan.
- Childcare assistance (for children up to 24 months).
- Transportation allowance (Vale Transporte).
- Life insurance.
- TotalPass.
- Discounts on courses, college tuition and amusement parks.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
SF
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