Analista Suporte Pleno providing solutions to clients in logistics technology. Conducting analysis, assisting clients, and collaborating in operations within the logistics sector.
Responsibilities
Perform analyses and diagnostics to propose accurate solutions to clients.
Act as a trainer and knowledge multiplier, guiding clients on day-to-day operational processes.
Handle phone calls and respond to emails regarding various client requests.
Work independently on standardized tasks.
Support and execute higher-complexity activities.
Operate within the BPO routine, based on-site at the client.
Availability to work in Pinheiros, São Paulo — 2 days on-site, 3 days remote.
Requirements
Experience in customer service;
Basic computer skills;
Results-oriented, dynamic, and communicative;
Knowledge of business rules related to transport insurance, including endorsements (averbação) and underwriting (subscrição);
Quick learner with strong concentration.
Experience in the logistics sector;
Experience in the insurance market.
Benefits
Health insurance (private room coverage) with co-payment;
Dental plan;
Life insurance;
Benefits card (meal and food vouchers, transportation voucher);
Gympass;
Zenklub — our partner for your well-being;
Paid day off on your birthday;
Maternity leave and childcare assistance;
Support for employees with children with disabilities;
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