Service Delivery Manager responsible for managing service delivery operations in a fast - paced fintech environment. Leading incidents, coaching teams, and optimizing service performance with strong customer engagement.
About the role
- Partnership Manager developing key partnerships in the Americas region for Wowza Media Systems. Driving sales alignment and managing partner relationships for video streaming solutions.
Responsibilities
- Manage the relationship with key Partners and Wowza stakeholders.
- Facilitate communication and collaboration between Wowza and partner teams.
- Track and measure the success of Partnership initiatives.
- Identify optimal revenue opportunities within the region or market segment.
- Serve as the main point of contact for the Americas Region.
- Lead onboarding and training processes for new partners.
- Identify and qualify inbound leads across all sectors aligned with partner's Video Solution Builder segment.
- Collaborate with the Partner & Wowza Sales Team to organize reseller roadshows to present Wowza’s solution to prospects.
- Collaborate with Sales Leadership and GTM teams for effective opportunity closure.
- Establish productive relationships with marketing for regional partner marketing.
- Maintain a working knowledge of Wowza’s products, services & competitive advantages.
- Achieve or exceed monthly quotas and communicate forecast changes early.
- Deliver growth targets for each partner.
- Contribute to the enhancement of the Wowza partner program.
- Provide credible forecasts and recommendations for partner relationships.
- Maintain updated and accurate CRM Account Records for managed Partners.
- Negotiate standard contract elements and identify/escalate contract-related issues.
- Work collaboratively with sales leadership to address key GTM Sales priorities.
- Manage channel conflicts to positive outcomes.
- Execute partner plans for revenue growth.
Requirements
- 3+ years of successful partnering sales experience.
- Understands selling habits unique to specific regions.
- Demonstrated ability to create and maintain relationships across all levels of a business, including C-Level.
- Participate in channel strategy discussions for positive outcomes. Alert to issues or inhibitors for success. Bring potential resolutions to solve issues.
- Ability to prioritize workload across multiple countries and time zones.
- Proven track record in developing partners for software or technology sales.
- Solid presentation skills and collaborative communication style.
- Professional working proficiency of English required.
- Skilled conflict resolution both internally and externally.
- University degree preferred.
Benefits
- Medical, Dental, and Vision insurance available 1st day of employment
- Generous Paid Time Off
- 401(k) with strong company match
- Dependent Care Flexible Spending Account
- Employer Paid Basic Life Insurance and AD&D
- Voluntary Life Insurance (Employee/Spouse/Child)
- Parental Leave
- Short-Term and Long-Term Disability
- Training & Development
- Employee Assistance Program (EAP)
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