Customer Expert providing exceptional customer support for a global automotive brand in Tbilisi. Engaging with customers through various channels to ensure satisfaction and address inquiries.
About the role
- Senior Operations Manager guiding growth and delivery performance across Americas for Wood, ensuring safety and financial accountability.
Responsibilities
- Directs and guides the growth, development and delivery performance across Americas
- Accountable for safety, technical and financial performance across Americas
- Assumes budgetary and P&L responsibility and demonstrates clear safety leadership
- Achieving monthly and annual targets and embedding company values
- Deliver performance management objectives, agreed business plans, budget and targets
- Maintain operational integrity and excellence
- Work with business group leadership teams and operational managers to improve delivery performance
- Ensures robust business continuity and disaster recovery plans
- Establishes annual business goals and strategies and prepares business plan for assigned location
- Ensures financial, safety, and quality controls and compliance with company policies
- Participate in technical audits and peer reviews
- Actively identifies, pursues and develop opportunities for innovation
- Tracks risks and opportunities via registers to maximize performance
- Ensure our people and the worksites at which they operate are safe and well managed
- Ownership of HSSEA matters across assigned areas
- Support resolution of any legal claims in collaboration with legal and other relevant functions.
- Ensures robust Management of Change and builds a learning culture
Requirements
- Degree in Engineering, Scientific Discipline, or related technical field OR qualified in a commercial/business discipline with significant experience in a technical organization
- Recognized and accredited management qualification preferred
- Extensive track record of successful operational and strategic delivery within relevant industry sector
- Broad and deep understanding of the industry and strong networking and relationship building capability
- Experience of customer facing communication
- Strong relevant technical expertise or commercial/business management applied in a technical organization
- Understanding of management systems
- Knowledge of current HSSEA and other legislation as applicable in the industry
- Team building skills – motivating people, proactively enabling cross functional best practice
- Ability to lead change programs
- The ability to influence and challenge others to behave in ways consistent with the interest of the organization
- Business awareness and commercial acumen contribute to the competitive advantage of the business.
Benefits
- Health insurance
- 401(k) matching
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Operations Customer Expert providing exceptional service to Italian and English - speaking customers. Handling inquiries, resolving issues, and ensuring customer satisfaction in Tbilisi, Georgia.
Operations Customer Expert providing support to Spanish and English - speaking customers by handling inquiries and ensuring satisfaction. Working with a global family in customer service at TP in Tbilisi.
Operations Customer Expert providing customer support in Tbilisi. Required fluency in Russian and English for addressing inquiries and resolving issues.
Operations Customer Expert role with Teleperformance ensuring customer satisfaction for a global automotive brand in Tbilisi. Responsibilities include processing inquiries and providing comprehensive customer support.
Customer Expert providing exceptional support to French and English - speaking customers in Tbilisi. Handling inquiries and ensuring customer satisfaction through various communication channels.
Operations Customer Expert ensuring seamless customer satisfaction for TP. Providing exceptional support in Russian and English for inquiries and issue resolutions.
Vendor Operations Manager coordinating vendor management processes for clinical research services at IQVIA. Partnering across departments to ensure compliant and efficient vendor operations.
Senior Operations Manager designing and scaling operations for a fintech platform. Streamlining workflows and ensuring compliance with broker - dealer obligations in a hybrid work environment.
Security Hub Operations Manager overseeing 24/7 global security operations at IDEMIA. Leading teams, driving process improvements, and supporting crisis management in security services.