Credit Card Operations Analyst supporting daily credit card operations and liaising with internal teams and vendors. Focus on issue resolution and enhancing credit card programs and systems.
About the role
- Operations Customer Expert providing customer support in Tbilisi. Required fluency in Russian and English for addressing inquiries and resolving issues.
Responsibilities
- Processing of telephone and written customer inquiries
- Comprehensive clarification and troubleshooting of customer queries
- Maintenance of customer and transaction data
Requirements
- Proficiency in both spoken and written Russian, at a minimum level of C1
- A minimum proficiency of B2-level in English
- High customer and service orientation
- Ability to communicate correctly and clearly with different customer types
- Good PC skills - Familiarity with Windows, Microsoft Office applications
- Familiarity with iOS and MacOS, or comparable technology, is preferred
- Ability to work in a team
- Ability to receive constructive feedback from your supervisor accordingly
- Readiness to work in shifts, on weekends and public holidays
- Previous experience in the similar position is a plus
- Ability to work from office is obligatory.
Benefits
- Gross salary of GEL 2120 plus performance bonus
- Premium health insurance for you and your family members
- Diverse sports and health offerings, discounts from external partners
- Feel Good Program: workshops, and seminars such as Yoga, Pilates, Dance class, sound healing, FIFA and table tennis tournaments, hiking, and a lot more...
- Mentoring, personal and professional development opportunities
- Late shift transportation
- Best career development opportunities in an international company
- Centrally located, modern offices, game zones, and relaxation areas.
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