Senior Ground Software Operations Engineer at Orbital Sidekick, developing tools and processes for hyperspectral satellite operations and optimizing task scenarios.
About the role
- Client Operations Partner working to eliminate friction for busy clients. Lead shadowing sessions and convert workflows into effective delegated systems.
Responsibilities
- Lead live client shadowing sessions to extract work in real time
- Identify high-pain, high-impact tasks without waiting for client direction
- Convert messy workflows, brain dumps, and recordings into clean SOPs
- Audit inboxes, calendars, and digital tools to uncover instant delegation wins
- Deliver the first functional SOP within 48 hours of client onboarding
- Work in-office with Bench VAs to ensure tight handoff and execution
- Turn Looms, voice notes, and messages into clear, executable tasks
- Maintain client trust around access, security, and managed-office workflows
- Own early client outcomes, speed, and momentum end-to-end
Requirements
- Experience in client operations or similar role
- Strong problem-solving skills
- Ability to work in a fast-paced environment
- Excellent communication and interpersonal skills
- Proficiency in digital tools and systems
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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