Senior Operations Specialist driving high - quality execution across client operations and products. Collaborating with internal teams to deliver tailored solutions in a hybrid work environment.
About the role
- Payment Operations Specialist optimizing payment workflows and supporting operational tasks in compliance and finance at WeTravel. Collaborating cross-functionally to manage risks and improve processes.
Responsibilities
- Support the review and screening of incoming and outgoing payments to identify and prevent fraudulent or suspicious activity.
- Monitor transaction activity to detect unusual patterns, behaviors, or anomalies.
- Investigate, document, and escalate fraudulent or suspicious activity related to card and bank payments.
- Work directly with organizers and clients via email, phone, and video calls to resolve payment and operational issues.
- Collaborate with internal teams (e.g., Finance, Risk, Compliance, Product, Legal) and external partners to support daily operations.
- Take ownership of a wide range of ad-hoc operational projects as business needs evolve.
Requirements
- Bachelor’s degree, preferably in Business, Technology, Operations, or a related field.
- 2-4 years of experience in an analytical, support or operations position with a customer-facing component, including handling sensitive or complex issues via email, phone, or video calls.
- Familiarity with payment operations, including card payments, refunds, disputes, KYC, or reconciliations.
- Strong analytical and problem-solving skills, with the ability to assess risk and make sound judgment calls.
- Fluent in English with excellent written and verbal communication skills.
- Comfortable operating in ambiguity and taking on responsibilities beyond a fixed job scope; adaptable, curious, and eager to learn.
- Proven ability to work cross-functionally and contribute to process improvements across operational domains.
- Nice to have: Experience working with major payment service providers such as Stripe, Airwallex, Adyen.
- Nice to have: Proficiency in Spanish (written and verbal).
Benefits
- Generous "Time to Recharge" policy — enjoy unlimited paid time off to rest, recharge, and show up as your best self.
- Work remotely for a maximum of 4 weeks per calendar year.
- 2-week cross-functional onboarding program.
- Cycle-to-work scheme (Swapfiets subscription) or commuting reimbursement.
- Monday and Thursday lunches and after-work social events.
- Beautiful office in central Amsterdam – rooftop garden and right by Rokin metro.
- Extensive paid family leave.
- Three paid volunteer days per year — take time to give back to causes you care about, on us.
- Cutting-edge equipment and tools to set you up for success.
- Join an international, travel-loving team with a passion for adventure and innovation.
- Employer-sponsored pension plan with a 2% employer contribution deposited into your individual pension account.*.
- Access to a 10% group discount on supplementary/additional health insurance (aanvullende verzekeringen), with the same discount available to eligible family members.
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