Customer Site Support Technician coordinating biobank operations and anticipating customer needs. Performing tasks related to sample management and quality control at Princeton location.
About the role
- Product Support Technician ensuring support groups have necessary RFQ documents and scope of work information. Collaboration with team members and product managers in the hybrid role.
Responsibilities
- Identify the scope of work for new RFQs, with product manager support and submit B&P funding request to the respective regions
- Document the scope of work/supply and collecting the initial cost estimates from the support groups associated with the deliverable scope of work
- Assist support groups in developing an understanding of the customers' requirements and proposed scope of work
- Identify any questions or need for clarification from the customer
- Develop the technical bid documents (e.g. Compliance Matrix, Technical Description (TD)
- Obtain concurrence, modification or exceptions to the technical requirements and quality assurance requirements
- Driving offer schedule
- Maintain offer cost workbook
Requirements
- High School Diploma or GED required
- 5 years experience with Fuel Handling equipment, Bid and Proposals, sales, project management or other related fields.
- Experience with SAP
- Proficient in Microsoft and Adobe PDF
Benefits
- Comprehensive Medical benefits which could include medical, dental, vision, prescription coverage and Health Savings Account (HSA) with employer contributions options
- Wellness Programs designed to support employees in maintaining their health and well-being including Employee Assistance Program providing support for our employees and their household members
- 401(k) with Company Match Contributions to support employees' retirement
- Paid Vacations and Company Holidays
- Opportunities for Flexible Work Arrangements to promote work-life balance
- Educational Reimbursement and Comprehensive Career Programs to help employees grow in their careers
- Global Recognition and Service Programs to celebrate employee accomplishments and service
- Employee Referral Program
Job title
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