Email Marketing Manager responsible for evolving email marketing at Westfield Insurance. Overseeing campaigns, segmentation, and transitioning platforms from Acoustic to HubSpot.
Responsibilities
Evolve Westfield’s existing email marketing function in Acoustic and spearhead the transition from Acoustic to HubSpot, including establishing scalable processes, creating segmented lists, developing automated workflows, and ensuring a smooth migration without disruption to current operations.
Develop a future state vision, requirements, and partner with vendors to build a strategic roadmap for email marketing technology and automation.
Collaborate closely with IT to manage integrations, ensure system compatibility, and support ongoing improvements to the email platform infrastructure.
Build and manage end-to-end email marketing campaigns, including list creation, segmentation, content development, QA, deployment, and reporting.
Streamline email marketing processes, ensuring best practices in compliance, deliverability, and efficiency.
Build and optimize automated flows that support business objectives.
Leverage customer data to provide consumer insights and refine automation strategies.
Manage and optimize the email campaign calendar in alignment with Digital Marketing and Marketing Strategy Managers.
Partner with external vendors to support eventual platform transition, template creation, and campaign execution.
Oversee data integrations between the email platform and third-party tools.
Track, analyze, and report on email performance metrics, with accountability for results and insights that inform future strategy.
Use project management software (Wrike) to prioritize and align campaigns with business goals.
Requirements
5–7 years of experience leading successful email marketing campaigns and strategies.
Demonstrated expertise in advanced email platforms; HubSpot and Acoustic strongly preferred.
Proven experience in segmentation, A/B testing methodologies, personalization, and automation workflows.
Strong analytical skills with experience tracking and reporting on funnel metrics.
Ability to work independently while collaborating with cross-functional stakeholders.
Excellent written communication, writing, and interpersonal skills.
Strong organizational and project management skills.
Proficiency with marketing automation technology and working knowledge of HTML.
Familiarity with SEO/SEM and Google Analytics a plus.
Experience in the insurance or financial services industry preferred.
Bachelor’s degree in Marketing, Communications, or a related field.
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